Frequently Asked Questions
Everything you need to know about Palette London beauty and wellness.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the UK takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
Are Palette London products cruelty-free?
Yes, we are committed to ethical beauty. All Palette London products are 100% cruelty-free and we do not test on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Palette London ships worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.